MedAcademy (Agnieszka Wegner) respects your privacy and protects your personal data in line with UK GDPR and the Data Protection Act 2018.
Who we are
Clinic: MedAcademy (Agnieszka Wegner)
Address: Unit 5, The Courtyard, Crawley RH10 6AG, United Kingdom
Email: info@medacademy-aw.co.uk
Phone: 07526038830, 07828163366
Data controller: MedAcademy (Agnieszka Wegner)
Personal data we collect
Contact and booking data
Name, email, phone number, preferred date and time, treatment interest, messages you send to us.
Clinical and consultation data
Medical history relevant to treatment, allergies, medications, patch test notes, photographs taken for assessment and progress, treatment records and aftercare notes. These may include special category data about your health collected with your explicit consent.
Payment and admin data
Appointment confirmations, deposit records, invoices and transaction references. Card details are processed by our payment provider and are not stored by us.
Website and communications
Basic analytics and cookie data, your communications with us by email, phone, WhatsApp or social media.
How we use your data
Providing care
To assess suitability, obtain informed consent, deliver treatments, provide aftercare and monitor outcomes.
Appointments and customer service
To manage bookings, reminders, deposits, queries and follow ups.
Legal and regulatory
To keep required medical and prescription records, handle complaints and meet our legal obligations.
Marketing
With your consent we may send updates or offers. You can opt out at any time.
Lawful bases we rely on
Contract
Processing needed to provide consultations, treatments and bookings.
Consent
For special category health data, photos and optional marketing. You can withdraw consent at any time.
Legal obligation
Keeping clinical and prescription records where required.
Legitimate interests
Clinic administration, safety, and service improvement that does not override your rights.
Photos and before-after images
Clinical recording
Photos may be taken to plan care and track progress. They are stored securely in your file.
Marketing images
We will only use identifiable images for marketing with your separate written consent.
Sharing your data
Service providers
We may use trusted processors for booking systems, secure email, payments and website hosting. They act on our instructions and must protect your data.
Medical prescribers
For anti-wrinkle treatments a face to face prescription consult is required. Relevant details are shared with the prescriber as needed.
Legal requirements
We may share information if the law requires it or to protect vital interests.
International transfers
Safeguards
If a processor stores data outside the UK, we use standard contractual clauses or other recognised safeguards.
Retention
How long we keep data
Clinical records are retained for the period recommended for medical and insurance purposes, typically up to 7 years after your last visit. Administrative records are kept for as long as needed for tax and accounting, then securely deleted.
Your rights
Access and correction
You can request a copy of your data and ask us to correct inaccuracies.
Erasure and restriction
You can ask us to delete or limit processing where appropriate.
Portability and objection
You can request your data in a portable format and object to certain processing based on legitimate interests or marketing.
Withdraw consent
You can withdraw consent for health data, photos or marketing at any time.
Cookies
Essential and analytics
Our site uses essential cookies to function and may use analytics to understand site performance. You can adjust preferences via your browser or our cookie banner where available.
Security
How we protect your data
Access controls, secure devices, encrypted services where supported, and staff training. We review processors for compliance and keep data only as long as needed.
Children
Under 18s
We do not provide services to minors without appropriate guardian consent and legal basis.
Contact and complaints
How to contact us
Email info@medacademy-aw.co.uk or write to MedAcademy, Unit 5, The Courtyard, Crawley RH10 6AG. You can also call 07526038830 or 07828163366.
Supervisory authority
You can lodge a complaint with the Information Commissioner’s Office if you are unhappy with how we handle your data.
Updates to this policy
Version and date
We may update this notice when needed. Last updated: 14 November 2025.